Wheelchair transportation.
Care that feels like family.
Door-through-door service in Cleveland, Parma, and surrounding cities and counties.
Your loved ones deserve more than a ride. TLC Mobility Transport Services provides wheelchair and ambulatory transportation for medical appointments, family visits, and everyday outings in Cleveland, Parma, and surrounding cities and counties in Ohio. We assist from inside the pickup location through the destination doors, with attention to safety, comfort, and dignity.
LET’S PLAN YOUR RIDE
Where do you need to go?
Tell us your destination, date, and mobility needs. Our team will review availability and coordinate the details with you.
Submitting a request does not confirm a reservation. Please wait for TLC to confirm your trip.
It started with someone we loved.
“The love Grandma gave us still has somewhere to go.”
We bought our first van to bring Grandma home for holidays and visits. Today, that same care guides every journey with TLC Mobility Transport Services.
WHY WE STARTED
Before there was TLC, there was Grandma’s table.
You could stop at Grandma’s just to visit. But before you knew it, there she was—arms full of lunch meat, bread, tomatoes, cheese, and mayo. The table would fill up, even if you weren’t hungry.
That was how she loved us.
Our childhood was there. Around that table. Playing rummy. Eating stuffed cabbage. Looking forward to all those Christmas cookies. Every room dressed for the holidays, every holiday becoming another memory we would carry into our own lives.
At Grandma’s, we knew what comfort felt like. We knew what it meant to belong.
Then Grandma moved into a nursing facility. She could no longer walk and needed a mechanical lift for transfers. The person who had made home feel like home now needed help getting back to it.
We wanted her there for the holidays. For visits. For more time together. But finding transportation near Brunswick that we felt we could depend on was harder than we expected.
We wanted Grandma home.
Back with us. Back in those moments.
So we bought our first van for Grandma.
It began with someone we loved. Then we realized other families were trying to do the very same thing: bring their person home, share another holiday, spend another afternoon together. We obtained the required licensing, and TLC grew from that need.
We started this because we care. A lot. Because we understand that the person trusting us with their ride is someone’s whole world.
We want them to feel cared for in the little moments, too—with kindness, patience, attention to their safety, and someone who is present with them.
The love Grandma gave us still has somewhere to go.
We bring it with us, every time we open the van door.
Who are you arranging transportation for?
Tell us who needs transportation, where they need to go, and the assistance they need. We will review the request and coordinate the trip details with you.
Request a ride or call (216) 956-3996.
Coordinate transportation for your residents or clients with a team focused on safe arrivals and clear communication.
Share pickup and destination details, appointment timing, mobility equipment, assistance needs, and the receiving contact.
Request transportation for a client or call (216) 956-3996 to discuss coordination.
With them through the doors. With you every step.
Families deserve peace of mind. Businesses deserve a transportation partner they can count on for their clients. Our door-through-door service helps passengers safely leave their pickup location, travel, and reach the appropriate destination area or receiving person.
What door-through-door means
- Assistance from inside the pickup location to the vehicle.
- Support getting safely into and out of the vehicle.
- Assistance through the destination doors to the appropriate area or receiving person.
- Coordination around the passenger’s mobility needs and approved assistance plan.
How your ride comes together
A clear plan helps everyone feel ready—from the person riding to the family member or facility coordinating the trip.
Send the date, pickup and destination addresses, appointment time, mobility equipment, and contact details. Let us know about stairs and transportation-related assistance needs through the secure request form.
Our team reviews availability, assistance needs, and trip details with you. Your request becomes a reservation when TLC confirms the trip. Arrange the return pickup time as part of the plan.
Have the passenger ready within the confirmed pickup window, with required wheelchair footrests and any necessary caregiver or accompanying rider. Caregivers remain responsible for medications, toileting, feeding, changing, and care monitoring.
TLC assists from inside the pickup location, into and out of the vehicle, and through the destination doors to the appropriate area or receiving person, according to the agreed assistance plan.
Non-emergency medical transportation
Transportation for the care you need.
- Doctor appointments and routine checkups
- Dialysis and rehabilitation visits
- Hospital discharges
- Specialist appointments
Mobility & assistance
Support throughout the journey.
- Wheelchair and ambulatory transportation
- Door-through-door assistance
- Passenger needs reviewed before pickup
- Additional assistance arranged in advance
Life beyond appointments
Stay connected to the people and places you love.
- Family gatherings and celebrations
- Religious services
- Shopping and community events
- Personal outings
Care you can feel. Service you can trust.
Every passenger is someone’s loved one. We bring that understanding to the way we plan, assist, communicate, and transport.
For families
Know what happens next. We help coordinate the details and provide respectful assistance for the person you care about.
For your clients
A transportation partner for facilities and businesses, with clear trip coordination and attention to each client’s assistance needs.
For our community
Appointments matter. So do family visits, celebrations, and everyday independence. We help people stay connected.
A little clarity before the ride
Assistance from inside the pickup location to the vehicle, support during loading and unloading, and assistance through the destination doors to the appropriate area or receiving person. TLC reviews the passenger’s needs and the assistance plan before the trip.
Pickup and destination addresses, date, appointment time, mobility equipment, assistance needs, and the person coordinating the trip. Tell us about stairs, oxygen use, or cognitive concerns that could affect transportation.
Tell TLC whether the wheelchair is standard, motorized, bariatric, reclining, or a combination. Required footrests must be in place. TLC does not transport passengers in transport chairs with four small wheels.
TLC reviews your request and contacts you to confirm availability and trip details. The reservation is confirmed when TLC confirms the trip.
Let’s plan a comfortable journey.
Whether it’s an appointment, a visit with family, or a moment you don’t want to miss, tell us where you need to go. TLC Mobility Transport Services will review the details and help plan the trip.
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The button opens our secure form. Please use the form or secure replies for personal and medical information.
A request is not a confirmed ride. TLC Mobility Transport Services will confirm availability and your scheduled pickup time.
