Care you need.
Doctor appointments, dialysis, rehabilitation, specialist visits, and hospital discharges.
Medical transportation →TLC MOBILITY TRANSPORT SERVICESMore than a ride.
More than a ride.
A little peace of mind.
Wheelchair and ambulatory transportation, with care that feels like family.
From inside your pickup location through the destination doors, we help you reach the people, places, and care that matter.
TLC confirms availability and pickup time before your ride is booked.
Serving Cleveland, Parma, and surrounding cities and counties.
Self-pay & approved facility billing. We do not accept insurance at this time.
THROUGH EVERY DOORCare starts before
Care starts before
the van arrives.
A clear plan. A helping hand. Someone who understands that this trip matters.
1
At your door
We review your pickup and assistance needs.
2
Along the way
Respectful assistance, comfort, and attention to safety.
3
Through their door
Help reaching the appropriate destination area or receiving person.
Door-through-door assistanceWheelchair & ambulatory ridesSelf-pay & approved facility billing
WHERE LIFE TAKES YOUThe appointment matters.
The appointment matters.
So does everything around it.
We help you stay connected to healthcare, family, and everyday life.
Life you love.
Family gatherings, religious services, community events, shopping, and personal outings.
Everyday transportation →Help along the way.
Wheelchair and ambulatory transportation, with assistance needs reviewed before your ride.
Mobility & assistance →COMPANION CARE
"You may not be able to be there.
They can still have someone beside them."
A little company. A patient listener. A reassuring presence.
CARE BEYOND THE RIDEThe personal touch.
The personal touch.
Someone who stays.
A familiar face beside them. A patient listener. Someone who makes the visit feel a little less lonely.
Our TLC driver or attendant can stay with your loved one during an appointment or outing—helping with paperwork, listening, sharing conversation, and simply being there.
For you, it is the comfort of knowing they have company when you cannot be beside them yourself.
Companion care does not include toileting, dressing, or other hands-on personal care. Arrange it when booking so we can confirm availability and the quote.
Explore TLC companion care →WHY TLC EXISTS
“The love Grandma gave us still has somewhere to go.”
We bought our first van to bring Grandma home for holidays and visits. That same care guides our journeys today.
IT STARTED WITH SOMEONE WE LOVEDBefore there was TLC,
Before there was TLC,
there was Grandma’s House.
Arms full of lunch meat, bread, tomatoes, cheese, and mayo. Rummy games. Stuffed cabbage. Christmas cookies. A table that filled up, even when you weren’t hungry.
When Grandma needed help getting home from her nursing facility, we wanted her back with us. Back in those moments.
That is where TLC Mobility Transport Services began.
Read the story behind TLC →YOU DON’T HAVE TO PLAN IT ALONE
Who are you arranging a ride for?
Tell us what would make the trip easier.
Share the destination, appointment time, pickup location, mobility equipment, and help needed. We will review the request and coordinate the details with you.
Request a Ride ↗Billing questions or help planning? Visit the Client & Facility Hub →
A thoughtful transportation partner for your residents.
Share the resident’s trip details, assistance needs, receiving contact, and payment contact through our secure form. Facility billing is subject to approval.
Request a Ride ↗Contact billing, a care coordinator, or dispatch in the Client & Facility Hub →
HERE’S WHAT HAPPENS NEXT
A comfortable trip starts with a clear plan.
STEP 01
Share your trip.
Complete the secure request form with passenger, destination, timing, and assistance details.
STEP 02
We review it together.
TLC reviews availability and needs, then contacts you to confirm details and pickup time.
STEP 03
Feel ready for the ride.
Follow the confirmed plan. Arrange your return when booking, and call dispatch promptly if the appointment timing changes.
Your first ride: what to expect & bring →Request a Ride ↗
Your request is reviewed by TLC. We confirm availability and pickup time before your ride is booked.
THE PEOPLE BEHIND YOUR PEACE OF MINDA caring person.
A caring person.
Careful preparation.
Our drivers have clear BCI and FBI background checks. TLC is a drug-free workplace.
Welcoming your loved one into our van is a responsibility we take personally. Kindness matters. So does being ready.
A driving record you can trust.
Our drivers are fully licensed, with no infractions on their driving licenses within the past 10 years.
Prepared to respond.
Our drivers are certified in CPR, First Aid, and AED through the American Red Cross.
Preparation comes first.
Every TLC driver completes extensive training before taking a vehicle independently or performing solo rides.
TLC meets all state Department of EMS regulations. Our transportation and companion services remain non-emergency services; companion care does not include hands-on personal or nursing care.
A LITTLE CLARITYGood questions.
Good questions.
Clear answers.
Before you request a ride, here are a few helpful things to know.
See all common questions →Do you offer ambulatory transportation?
Yes. TLC offers ambulatory transportation as well as wheelchair transportation. Tell us about any walking aids and assistance needs so we can review the appropriate service.
Do you accept insurance?
We do not accept or bill insurance at this time. We offer self-pay and approved facility billing.
Do you provide stretcher transport?
No. TLC does not provide stretcher transport or ambulance services. If someone must remain on a stretcher, arrange an appropriately licensed ambulance provider.
Is my ride booked when I submit the form?
No. Your request is reviewed first. TLC contacts you to confirm availability, trip details, and pickup time.
How should I share passenger information?
Use our secure Hushmail request form and secure replies for personal and medical information. The form provides encrypted submission; submitting a request does not confirm a ride.